How to Submit
a Remake / Adjustment Request
1. Locate ORIGINAL CASE on the liberty portal
On the “My Orders” tab, locate the original patient case, Click “ Remake button” and confirm the patient name, appliance, and case information before beginning the request.
2. Select the reason for the request
Indicate whether the case requires a remake or an adjustment and specify the appliance that is being delivered to the lab.
3. Provide instructions & Submit Request
Clearly describe what needs to be remade, adjusted, or changed. Review the information for accuracy, then submit the request through the portal.
4. return the appliance ( include RX / Lab slip )
Ship the original appliance back to our laboratory for inspection. We will remake or adjust the appliance and ship it back to your office. Five full days in the lab required for most appliances, complex appliances may require more time. Warranty coverage will be determined after the returned appliance has been received and evaluated.